Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Next-Day Delivery Nightmare: A Cautionary Tale of Unfulfilled Promises & Bot-Filled Customer Service 😤
As someone who relies on online shopping, I feel compelled to share my terrible experience as a cautionary tale. I recently ordered glasses online, specifically choosing and paying for "next day delivery," only to receive an email hours later stating my order would take "3 business days" to produce. This company felt like nothing more than an automated business that cares nothing about its customers, a fraud ripping customers off for services they charge for and do not provide. I felt utterly frustrated, trying to get a refund for a service clearly not met, but hitting a wall of automated bots and unanswered emails. That's why I felt I had to reach out to their customer service.
Customer: I paid $19.95 for "next day delivery," but my order email says production takes three business days. How is that "next day"? And why can't I reach a human through your automated line or live chat? CS Rep: I apologize for the confusion and your frustration. That's certainly not the experience we want for our customers. Can I please get your order number to look into this for you? Customer: It's #123456789. I also emailed and tried the chat bot repeatedly with no response about this delivery issue. I paid for next day, not "next week." CS Rep: Thank you for the order number. I see the discrepancy with the shipping. I deeply apologize for the misleading delivery option and the difficulty you faced reaching us. I can immediately process a full refund for your $19.95 shipping fee. Customer: So, I get the refund, but I still don't get my glasses when promised, and I had to fight just to speak to someone. It’s unacceptable. CS Rep: I completely understand your disappointment. We are reviewing our delivery options to prevent this from happening again, and I’m sorry for the inconvenience this caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Delivery Disaster to Mozaer.com Delight: My Search for Quality Eyewear Ends Here! ✨
After countless hours staring at screens, I've finally found a solution that genuinely protects my eyes while looking effortlessly chic. This discovery has transformed my work and leisure time, making reading and digital tasks so much more comfortable. If you're struggling with eye strain or simply want a stylish and effective way to protect your vision, these Frameless Anti-blue Light Reading Glasses are an absolute must-have. Don't just take my word for it; experience the difference yourself! After a truly awful experience with an online glasses retailer, I was left utterly frustrated and disappointed 😤. I paid for "next day delivery" only to be told my order would take "3 business days" to produce. Trying to get a refund for a service clearly not provided was a nightmare of automated bots and unanswered emails. It felt like dealing with a fraudulent business that cared nothing about its customers 😭.
I was honestly wary of ordering glasses online again, but I desperately needed a new pair. After some searching, I decided to give Mozaer.com a try, hoping for a completely different experience 🤔. And what a difference it was!
As another happy customer shared, "Mozaer.com was great to work with. Simple and easy to use website helped me purchase my first pair of eyeglasses online. Will definitely purchase with you again. Glasses were nice and much less expensive than most I have purchased before. Thanks for the good quality work!" This truly resonates with my experience.
The website was incredibly user-friendly, making the selection process smooth and straightforward. I found exactly what I needed, specifically some stylish reading glasses for women. The quality of the product is exceptional, far exceeding my expectations for the price. The delivery was prompt, and the customer service, when I had a minor query, was responsive and helpful – a stark contrast to my previous ordeal! It’s such a relief to find a company that prioritizes its customers and delivers on its promises. I'm genuinely delighted with my purchase and the entire shopping experience. Mozaer.com is now my go-to for eyewear! ✨😃
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